General:
Does
it cost anything to book / schedule an appointment?
a) Yes, Tech Express requires a registration
deposit which covers our 2.0hr min service call
fee which can be paid by credit card at the
time of appointment scheduling. Our registration
fee provides our clients and Tech Express’s
technicians the ability to have a sophisticated
mobile repair unit with ASE certified technician
to - schedule, map vehicle location, repair
the vehicle and get you back on the road. When
your service is complete your invoice/work order
receipt is printed on the spot. That's it!
What
is Tech-Express's coverage / service area?
a) Tech-Express services the San Francisco Bay
Area. Click here for map.
I
have a question and would like to talk to someone
about it?
a) Feel Free to contact us by email, fax, or
phone. See our contact
page.
What
credit cards do you take?
a) We take the following cards: Visa, Mastercard,
American Express, and Discovery
Do
you take checks?
a) We can take personal checks but require a
48 payment/hold before the appointment.
How
do I cancel an appointment?
a) To cancel an appointment please contact
our call center via phone or go to Appointment
Scheduler and enter your Tech-Express Appointment
Confirmation email message user name and password.
What's
the minimum charge for a on-site service?
a) Let us save you $100's on labor charges,
towing charges, replacement parts and piece
of mind. Our competitive rates are only $95.00
per hour with a (2) hour minimum service call
fee for a totally mobile unit to come wherever
your vehicle is - rain or shine.
How
long does a vehicle inspection take & how
much?
a) Most service calls can be completed within
the 2.0 hour minimum. If we need more time or
have to return for additional repairs, we prorate
the cost to include the 2.0 minimum to save
you even more money. We also save you time by
picking up the parts, and money by passing on
our 10% discount on all parts.
Do
you guarantee your work?
a) Tech Express guarantees all labor for 6 months,
and provides manufacturer's warranties on all
parts.
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Autos & Trucks:
Do
you service large trucks (dual axel)?
a) Yes – Buckets & Dually’s
- Tech Express large truck or dully trucks have
different labor rates. Please
call for more information.
Do
you have specials for group services?
a) Yes – GET 20% off your parts: If you
are a members of AAA, CTE, California Teachers
Union or Student with valid ID at time of services.
Do
you service the new Hybrid cars?
a) Yes! Toyota, Honda, and more.
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Motorcycles:
Do
you service both street and dirt bikes?
a) Yes – In fact most of our team ride
actively both street & dirt.
What
if I need a new part, how does that work?
a) We can handle most cases on the spot (basic
tuning, brake installations/repair, etc...)
but in some cases a repair may not be possible
due to a specialty part. Our staff can assist
in your part order and reschedule.
How
long does basic servicing a bike take?
a) Most motorcyles (or scooters) take about
2 - 2.5 hours.
Do
you work on 3 or 4 wheel off road vehicles (ATC)?
a) Yes - All of them!
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Boats and Watercrafts:
What
type of boats do you service (Water ski boat
or a commercial fishing boat)?
a) All gas powered watercraft not excluding
diesels.
What
if I need a new part, how does that work?
a) a) We can handle most cases on the spot (basic
tuning, brake installations/repair, etc...)
but in some cases a repair may not be possible
due to a specialty part. Our staff can assist
in your part order and reschedule.
How
long does basic servicing a boat/watercraft
take?
a) About 3 hours
Do
you work on sailboats?
a) Yes - Only if it is gasoline powered. (Small
motors or onboard motors).
Do
you provide cosmetic repairs or any type of
fiberglass type work?
a) No.
Can
you work on a boat that is in a slip/harbor
or does it need to be out of the water?
a) We work on boats in or out of the water.
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